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Workforce Resilience emphasizes the importance of attending to people's psychological and emotional well-being in maximizing their preparedness for entering, re-entering, and advancing in their careers. The Workforce Resilience Enhancement Project develops resources and tools to strengthen the capacity of job readiness and workforce development professionals to understand and respond to how the cognitive, psychological, emotional, and behavioral effects of trauma can impair an individual’s abilities to develop the skills, attitudes, and habits needed for successful employment.
Workforce Development
Podcasts
Resilient Podcast
Resilience in the wake of adversity: Highlights from Confronting the COVID-19 Crisis
The Wake Up Eager Workforce Podcast
An Unexpected Antidote for Anxiety, Fear, and Stress
Moving From Burnout to Resiliency
The Wake Up Eager Workforce Podcast
How To Grow Trust
Archived podcasts can be accessed here.
latest resource UPDATES
![Rainbow and Waterfall](https://static.wixstatic.com/media/28fe7a9710374b5e95ebab228b91a03e.jpg/v1/crop/x_976,y_0,w_3903,h_3903/fill/w_141,h_141,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/Rainbow%20and%20Waterfall.jpg)
Brief 1: Talking With Clients About Trauma – Q&A
It is important that as a workforce development professional, you learn how to supportively talk with your clients about traumatic life experiences. ... To effectively identify clients who are coping with the trauma you will need to ask sensitive questions and utilize a screening questionnaire. Read more>>>
![Mountain Range](https://static.wixstatic.com/media/23c4b33e176a471ea177aa5f0c888d80.jpg/v1/crop/x_764,y_0,w_3026,h_3026/fill/w_141,h_141,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/Mountain%20Range.jpg)
Brief 2: Strengthening Clients’ Emotional Capacity to Meet Workplace Expectations: Strategies for Managing Emotional Distress in Customer Service Work
Explicitly teaching your clients how to manage the emotional aspects of customer service interactions in ways that will enable them to remain calm and professional in the face of emotional triggers is key to helping them succeed in the service industry. Read more>>>
![Image by Marita Kavelashvili](https://static.wixstatic.com/media/nsplsh_75676e72586b3131323967~mv2_d_4288_2848_s_4_2.jpg/v1/crop/x_720,y_0,w_2848,h_2848/fill/w_141,h_141,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/Image%20by%20Marita%20Kavelashvili.jpg)
Brief 3: Anger Management Techniques for Clients Who Have Experienced Trauma
Expressing anger in the workplace can come at a cost for both the individual and the organization or company. Problems for clients who struggle to manage their anger include lack of advancement, colleagues being less likely to work with them, vendors or customers avoiding them or even being fired. Read more>>>
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